General Product Questions
I see total carbs and net carbs on my package label, what is the difference?
Net carbs only include the carbohydrates your body can ready use for energy. This reading on your nutrition label excludes the carbohydrates your body can’t fully digest, including sugar alcohols, fiber, and allulose.
To calculate net carbs, simply take total carbohydrates per serving and subtract fiber, sugar alcohols and allulose.
For example, a teaspoon of Besti erythritol contains 4 total grams of carbohydrates. After subtracting 4 grams of sugar alcohols, the net carb count is 0 grams.
What’s the best way to store your products? What is their shelf life?
Besti products have a three-year shelf life. Store in a cool, dry location, or even your refrigerator.
Where can I find low carb recipes using your products?
Besti products include a free recipe right on the back of the package! When you order, you can also sign up to receive a free recipe e-book that includes sweet and savory recipes.
For even more recipe inspiration, visit the Wholesome Yum recipe index.
Are your products safe to have around kids or pets?
Yes. All Wholesome Yum products are kid-friendly and pet-friendly.
I live outside the US. Can I get products from your store?
Currently, our products are only available in the United States, and soon we will ship to Canada. If you’re outside the US and want to be notified when Wholesome Yum Foods become available in your area, click here.
Wholesome Yum Flours
What makes Wholesome Yum almond flour and coconut flour the best?
Ever tried a gluten-free recipe that turned out gritty, grainy, or just plain ruined? In many cases, poor quality flour may be the culprit.
Wholesome Yum flours are the ideal texture for creating delicious low carb recipes that won’t spike your blood sugar. High-quality ingredients, no nut skins, and an ultra-fine grind ensure that your creations come out perfectly every time.
In addition, purchasing Wholesome Yum flours helps support the free recipes we create on wholesomeyum.com.
Where do you source the almonds and coconut for Wholesome Yum flours?
Wholesome Yum almond flour comes from California almonds. Wholesome Yum coconut flour comes from organic coconuts grown in the Philippines.
How are almond and coconut flour made?
To make almond flour, we blanch almonds in boiling water to remove the skins. Then, we grind and sift them into a super fine flour.
To make coconut flour, we scrape the meat from inside whole coconuts, grate it, and strain to separate the solids from the coconut milk. Then, we dry out the solids in the oven at a low temperature, and finally grind and sift them into a super fine coconut flour.
Do Wholesome Yum flours contain any additional starches, sugars, or stabilizers?
Our flours contain nothing extra. Wholesome Yum almond flour contains 100% almonds, and our coconut flour contains 100% coconut.
Can I use almond flour in place of coconut flour, or vice versa?
Almond flour and coconut flour are not interchangeable. Since coconut flour absorbs much more moisture, substituting it for almond flour can lead to dry, crumbly results. We recommend using recipes designed for each of these flours rather than substituting them.
Browse almond flour recipes here or coconut flour recipes here!
Can I substitute almond or coconut flour for white flour in recipes?
For almond flour: You can substitute almond flour for white flour in a 1:1 ratio, for any recipe. However, keep in mind that white flour contains different properties than other flours and you may need to add other ingredients to achieve a similar end result.
For coconut flour: Substitute up to 1/3 coconut flour for every cup of wheat flour. Since it is so absorbent, you may need to add more liquid, sweeteners, or other elements to your recipe to create similar end results. We recommend using recipes designed with coconut flour in mind rather than substituting it.
When should I choose one flour over another?
Thanks to its higher fat content, almond flour is ideal for recipes that need moist, cakey textures.
Use coconut flour to make nut-free, gluten-free recipes with even more fiber! Most people with nut allergies can still enjoy coconut flour.
How many carbs are in Wholesome Yum flours?
Each serving of our flours contains 2 net carbs. The serving size is standardized by the FDA for all nut flour products – 2 tablespoons.
Are Wholesome Yum flours certified gluten-free? Organic? Non-GMO?
All Wholesome Yum Foods flours are gluten-free. Our almond flour is non-GMO, and our coconut flour is USDA certified organic and non-GMO.
Where can I find recipes to use almond flour or coconut flour?
For easy inspiration, check out the Wholesome Yum Foods recipe index.
You can also find almond flour recipes and coconut flour recipes on wholesomeyum.com.
Besti Sweeteners
What is the difference between the different Besti sweetener options?
All Besti sweeteners have zero calories, zero net carbs, and zero glycemic index. Here are some notable differences:
- Our monk fruit sweetener blends measure 1:1 with sugar, while allulose and erythritol are 70% as sweet as sugar.
- Erythritol sweeteners may cause a mild cooling sensation, while allulose sweeteners will not.
- Erythritol sweeteners are more appropriate for recipes that need a crisper consistency.
- Allulose sweeteners dissolve, caramelize, and brown like sugar.
- Each sweetener we have comes in granulated and powdered versions. Use granulated for baking, and powdered for sauces, frostings, or anywhere you need a smooth consistency.
Read more about the differences with a detailed comparison of sweeteners and a chart here.
What are the ingredients in Besti?
Besti ingredients are as follows:
- Monk Fruit Sweetener With Allulose: Allulose, monk fruit extract
- Monk Fruit Sweetener With Erythritol: Erythritol, monk fruit extract
- Allulose Sweetener: Allulose
- Erythritol Sweetener: Erythritol
Erythritol is a natural sweetener that we can’t metabolize [*], which means it tastes like sugar without spiking our blood sugar. Found in fruits and vegetables, it’s 70% as sweet as sugar.
Erythritol is part of the family of sugar alcohols, which are found in nature, but it is unique compared to others such as sorbitol or maltitol. Erythritol is the only one that has a glycemic index of zero and is easier to digest.
Monk fruit, also known as luo han guo, is a small Asian melon that has been used in Chinese medicine for centuries. Monk fruit extract is derived by crushing the fruit, then drying the juice into a concentrated powder that has no calories, carbs or sugar.
Monk fruit extract is extremely sweet, which comes from an antioxidant in the fruit called Mogroside V. It’s very concentrated (between 150 and 400 times as sweet as sugar!), so we combine it with less potent sweeteners to make a 1:1 sugar replacement.
Different brands of monk fruit extract come with different levels of Mogroside V, which affects how sweet they are and whether they have any aftertaste. Our monk fruit extract is the highest grade, with 50% Mogroside V and NO aftertaste.
Allulose is a natural sugar that we can’t metabolize [*], which means it tastes and acts like sugar without spiking our blood sugar. Found in fruit, maple syrup and other plants, it’s 70% as sweet as sugar.
The name “allulose” sounds like glucose, fructose, lactose, and other sugar names, because it’s in the same family. But unlike these sugars, we can’t process allulose.
Are Besti products artificial sweeteners?
Besti sweeteners are not artificial sweeteners and not engineered in a lab. They are all sourced from plants.
What do Besti sweeteners taste like? Do they have any aftertaste?
Besti sweeteners taste like SUGAR! Unlike other popular low glycemic sweeteners, you won’t get an aftertaste here.
What makes Besti monk fruit sweeteners different from others?
Besti doesn’t cut corners — we’ve been rigorous in how we source our ingredients, how they taste, and how they make you feel.
Take our monk fruit extract, for instance. Monk fruit extract is extremely sweet, which comes from an antioxidant in the fruit called Mogroside V. It’s very concentrated (between 150 and 400 times as sweet as sugar!), so we combine it with less potent sweeteners to make a 1:1 sugar replacement.
Different brands of monk fruit extract come with different levels of Mogroside V, which affects how sweet they are and whether they have any aftertaste. Our monk fruit extract is the highest grade, with 50% Mogroside V and NO aftertaste.
Besti is also the first brand to offer a monk fruit allulose blend, bringing the same sweetness of sugar to your table without the cooling sensation or tummy trouble that sugar alcohols can cause.
How do I use Besti to replace sugar? To replace other sweeteners?
Besti monk fruit sweeteners with erythritol or allulose can be used as a 1:1 sugar replacement.
Allulose and erythritol are 70% as sweet as sugar, so for every cup of sugar you will need 1 1/3 cups of these sweeteners.
For more information on how to substitute sweeteners, see this conversion chart and calculator.
Use granulated Besti to make your baked goods crispy or soft, and crystallized Besti for soft or moist baked goods.
Powdered Besti works best in recipes that require your sweetener to dissolve or have a smooth texture, such as frosting or glazes.
What percentage of monk fruit, erythritol or allulose is in Besti blends?
We can’t reveal the proprietary ratio in our monk fruit sweetener blends, but the majority of the sweetness in them comes from monk fruit. We use 50% Mogroside V monk fruit extract, which is the highest grade.
You can see how they stack up against other sweeteners (including sugar) in this sweetener conversion chart.
Is Besti keto? Paleo? Kosher? Gluten free? Vegan?
Yes! Besti is keto friendly, paleo friendly, kosher, gluten free, and vegan!
Do Besti sweeteners contain any common allergens?
Besti is free of common allergens, including peanuts, tree nuts, shellfish, wheat, soy, milk, and eggs.
Ordering
Click the pink “add to cart” buttons on any store page to put items in your virtual cart. Click the cart icon in the top right corner of any store page to view your cart and check out.
What payment methods are accepted?
We accept all major credit cards, PayPal, Amazon Pay, Apple Pay, or Google Pay.
We take extra precautions to keep your Wholesome Yum shopping experience safe. Our checkout process is SSL protected to provide an encrypted, secure connection between our site and your computer, so your payment information stays private. We use only secure, reputable payment processors, including Stripe, PayPal, Amazon Pay, Apple Pay, and Google Pay.
Why doesn’t my discount code work?
Here are a few reasons why your code may not apply:
- You are trying to use more than one discount code (only one may be used at a time).
- You are using it on a promotional item (these are not eligible for codes).
- You are using it on Amazon (codes are only applicable on the wholesomeyumfoods.com site).
- You do not meet all the requirements for the promotion (such as a minimum purchase amount or specific product purchase).
- The code may have expired.
If you think there is an error and none of these scenarios apply, please contact us.
I forgot to enter my discount code, can you apply it for me?
Yes. Please use our contact form for assistance.
Shipping
How much does shipping cost? Do you offer free shipping?
We offer a low flat shipping rate of $4.99 on all orders, and orders above $50 get free shipping! We also offer flat expedited shipping of $7.99 on most Continental US orders.
Notes:
* The order total must be above $50 after any sales, discounts, or coupons are applied.
* Due to the high cost of shipping to Alaska and Hawaii, these locations do not have free shipping and have a flat fee of $17.99.
After payment, you will receive an email with a tracking link for your order. You can also track your orders in your account.
How long will it take to get my order?
Orders usually arrive within 4-6 business days.
YES! We ship to Canada from a Canadian warehouse. This means our Canadian friends will get their order quickly!
Can I find Wholesome Yum products in retail stores?
YES! Take a look at our Store Locator and check back often as we keep expanding to stores in your neighborhood!
Can I find Wholesome Yum products on Amazon?
YES! You can find our products on our Amazon.com store
What is Route Protect Shipping Protection?
What is Route?
Route Protect is a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported. Route Protect is added by automatically to all orders but you can choose to remove it from your cart during the checkout process.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route Protect and looking to file a shipping issue online? File here
How Much does Route cost?
Route Protect costs just $0.98 for any Wholesome Yum Foods order that is less than $100. For orders over $100, the cost of Route Protect is 1.5% of your order subtotal.
How Does Route Work?
If your Route protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal of the order. Shipping costs, taxes, and the Route premium are not included.
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection.
How and When Should I File a Claim?
***You can contact us directly with your shipping issue by filling out our contact form here and we will file a claim on your behalf with Route OR you can file a claim with Route directly here***
If your order is:
Marked As Delivered (Stolen)
- Claims can be filed no earlier than 5 calendar days and no later than 15 calendar days from when the order was marked delivered
- Please note, orders over $100 USD will require a police report to be filed before Route can provide help
Stuck In Transit (Lost)
- For US orders, claims can be filed no earlier than 7 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For Canadian orders, claims can be filed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What if My Order Never Arrives or is Stolen?
Route Protect helps cover most of these instances. To protect your order against loss or theft, make sure you keep Route Protect in your cart.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, make sure you keep Route Protect in your cart.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us here and we will be happy to work with you to remedy the situation.
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
Returns
Do you have a satisfaction guarantee?
Yes! We’re confident you’ll love Wholesome Yum Foods products — but in case you’re not satisfied, we’ll give you a full product refund.
Contact us within 30 days of receiving your product to claim it (policy excludes shipping costs).
What is your return and exchange policy?
See our full return and refund policy here.
Contact us using this form for assistance.
Refunds take 3-5 business days to process. Sometimes it can take your bank more time to show the refund.
How do I cancel or change my order?
Contact us here to cancel or change orders. If the order has already shipped, we’ll give you instructions to return it.
Website & Other Support
Use the icon in the top right corner of any store page to log in, or just click here.
I’m having technical problems with your website. How do I get help?
Please send queries through our contact form for support.
Do you have an affiliate program?
Yes! If you have at least 10,000 reach, please fill out the affiliate application here.
At this time, Wholesome Yum Foods offers support online only. If your question is not answered on this list, please send your questions through our contact form for help.
How do I contact customer support?
If your question is not answered on this list, please send queries through our contact form for support.
